STORE POLICY
Welcome to BRAN ONLINE!
At Bran Online, we aim to provide an exceptional shopping experience while ensuring our policies are clear and straightforward. Below are our store policies regarding shipping, returns, and customer service.
Shipping Policy
We offer fast and reliable shipping worldwide! All orders are processed within 1-5 business days. Shipping times vary based on your location:
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Domestic Orders: Typically arrive within 3-7 business days.
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International Orders: Delivery times may vary; expect 7-21 business days.
Shipping costs are calculated at checkout, and we provide tracking information for every order, so you can stay updated on your delivery.
Return & Exchange Policy
We want you to love your purchase! If you’re not completely satisfied, we offer a 30-day return policy for unworn and unwashed items. To initiate a return:
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Contact our customer service team at shop.branonline@gmail.com
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Provide your order number and reason for return.
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We’ll guide you through the process and provide a return shipping label.
Exchanges for different sizes or colors are also welcome! Please note that original shipping costs are non-refundable.
Customer Service
Our customer service team is here to assist you! If you have any questions or concerns, please reach out to us via email at shop.branonline@gmail.com or through our contact form on the website. We aim to respond within 24 hours.
Privacy Policy
Your privacy is important to us. We collect personal information solely for processing your orders and improving your shopping experience. We will never share your information with third parties.
FAQs
For more information, check our FAQ section, where we address common questions about sizing, care instructions, and more.
Thank you for choosing BRAN ONLINE! We’re excited to help you express your unique style with our unisex apparel.